At Spin Sity, we have a 24-hour cancellation policy for our classes. As long as you cancel the class 24 hours before the class, you will not lose that class. The class fee will go back on your account and you can use it for a different class.
If you cancel a class less than 24 hours in advance, you will be charged a $20 cancellation fee.
If you no-show to a scheduled class, you will be charged a $20 fee AND have the class count as one of the classes off your package. After 3 no shows, the studio can suspend a students account due to violation of our policies.
There are no refunds on late cancellation charges. Our cancellation/no-show policy applies to ALL classes, including discounted, online deals, and free classes. By not showing up or canceling less than 24 hours in advance, you are keeping another student from being able to attend that class, which is why the fee is in place.
For our Pole Parties, we require a 72-hour notice to cancel a party. Any deposit that was made towards booking your party may be transferred to a replacement date, as long as you are able to give us the 72-hour notice required to reschedule. If you cancel less than 72 hours prior to your scheduled party, we retain your deposit entirely. If a party was booked through a promotional deal, and is cancelled less than 72 hours in advance, we reserve the right to void the value.
You must respect the studio and fellow students at all times.